Free Technical Support:

We ensure that your website or software application keeps working. In case it is not working, our team helps you fix the issue.

Each website development proposal is covered with free technical support. Whenever we are making a website, we ensure that our customers get the best value for their money. Therefore, we include a good list of features in free technical support also.

1. Hosting related issues.

2. Changing content (client provided) on the website.

Paid Technical Support:

Free technical support or standard package covers only basic functions.

In case of websites, you can ask for personal information change, also fixing all kinds of technical issues if the site stops working due to any reasons, for example you call once in a while to make some changes in the website. There is no charge linked with it. But when you need this support on frequent bases then you need paid technical support.

The paid support package completely depends on what you need.

Support for e-commerce websites will be different from the cost of basic website design support. The cost for technical support also varies depending on your requirement. Normally these plans are customized

How our support services work:

We have a dedicated support department. You’ll get access to our online support system and support contacts. Enabling you to raise a ticket for the issues or changes.

We resolve 80% of the issues within a couple of hours. The remaining 20%, if we can’t resolve quickly, then we’ll update you and try to resolve as soon as possible – also within 36 hours at peak times, always keeping you up to date with the progress.

We include three months of free support is within the quoted price for any project.

For the first few months, we’ll review the support hours usage and use this data to adjust the support cost accordingly.

The proposed system will be flexible, expandable and scalable for future changes. Under the support package, we’ll arrange a fully automatic daily backup maintained at a secure location. Old backups will be periodically securely removed.

There are standard support packages also available, but you can connect with our sales team to get a custom support package for yourself (+963965560905)